Direct Group’s fulfillment operation is ISO 9001 certified, thus ensuring customers receive consistent, high-quality processes, production and service. Administered by the International Organization for Standardization, ISO 9001 is the world’s most established quality standard.
As an environmentally conscious company, we believe it is important to offer customers renewable direct mail paper and printing materials. The Forest Stewardship Council (FSC) has awarded Direct Group a Chain-of-Custody certification, ensuring customers can select paper products sourced from FSC-certified forests, which are managed to the highest standards of social and environmental responsibility.
Members of the Direct Group senior management team have achieved Six Sigma quality management certification (some to the level of Black Belt) as part of the company’s active effort to deliver the highest possible levels of quality and efficiency to clients.
At Direct Group, we ensure our clients’ confidential data is protected. From assigning two-factor authentication to all sensitive data and equipment, to the utilization of multiple firewalls with strict rules to govern internal and external requests, we employ some of the most sophisticated security systems available to protect our clients’ data.
Please contact us to learn how Direct Group quality and best practices can benefit your organization.
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