Direct Group’s full-service direct marketing facilities feature one of the most sophisticated fulfillment operations in North America.
We help our clients manage new and existing customer relationships for maximum benefit by handling thousands of requests every day for literature, samples, welcome kits, premiums, loyalty rewards and more. Direct Group also offers web-based systems that make ordering, tracking and inventory management easy for our clients.
Direct Group’s customized web-based portal systems allow salespersons or agents to access and obtain company-approved marketing documents, sales aids, premium items, lead-generating mailers or e-mails, among other options. Many of these can be customized for the appropriate requestor with names, addresses, contact information or other individually authorized content. This capability is especially effective for companies in highly regulated industries where the ability to manage marketing campaigns and budgets centrally is critical for compliance and recordkeeping.
Direct Group helps turn customer responses into sales by fulfilling requests quickly, accurately and securely. From fielding phone calls to processing orders or answering questions from faxes, e-mails, USPS mail or web sites, Direct Group has the expertise to maximize program ROI. Our pick-and-pack fulfillment capabilities are among the most comprehensive in the industry and we offer end-to-end solutions for getting products, literature, samples and more into consumers’ hands as quickly and efficiently as possible.
Direct Group’s hand-kitting and assembly systems handle highly complex assemblies in either large or small volumes over very short cycle times, or regularly scheduled programs on a daily or weekly basis. Examples include new- or expectant-mother kits with product samples, literature and personalized checks, or welcome kits for doctors to provide patients who are starting a prescription drug regimen. Whatever the promotion, Direct Group has the capabilities to fulfill requests quickly and efficiently.
In contrast to large-scale fulfillment operations, Direct Group can also support small-cell continuity and loyalty programs, including business-to-consumer and business-to-physician CRM communications. Our advanced technology has produced highly personalized packages such as welcome kits, boxes, bags or samples for many industries, including pharmaceuticals, healthcare, the armed forces and financial services.
Please contact us to learn how Direct Group’s fulfillment services can benefit your organization.
Achieve optimal ROI with Direct Group’s direct marketing solutions.